{"slug":"no-show-recovery-sms-workflow","title":"No-Show Recovery SMS & Email Drip Workflow for GHL","tags":["ghl","workflows","no-show","sms","recovery"],"agent_summary":"A GoHighLevel no-show recovery workflow with 5-6 SMS touches and rebooking calendar links, triggered when a prospect is moved to the no-show pipeline stage.","trigger_phrases":["no show follow up sequence","no show recovery workflow ghl","what to send after a no show","rebooking automation go high level","no show sms copy","how to get no shows to rebook"],"runnable":true,"markdown":"## No-Show Recovery Workflow\n\n### Trigger\nPipeline stage moved to \"No Show\" (manually by sales rep after confirming they didn't attend and attempted double-dial)\n\n### SMS Sequence (5-6 touches)\n\n**Touch 1 — Immediate:**\n\"Just tried calling about your appointment. Looks like we missed you. Grab a new time here: [rebooking_calendar_link]\"\n\n**Touch 2 — 4 hours later:**\n\"Still want me to walk through the site I built for your business? I can show you how it would bring in more jobs in about 10 minutes. Here's a link to pick a new time: [rebooking_calendar_link]\"\n\n**Touch 3 — Next day (24 hours):**\n\"If you're still interested in getting the site and automating your business, grab a time: [rebooking_calendar_link]\"\n\n**Touch 4 — 48 hours:**\n\"Quick check-in. Should I close this out or do you still want to see how this could bring in more jobs for you? If so, grab a time here: [rebooking_calendar_link]\"\n\n**Touch 5 — 72 hours (final):**\n\"Last message from me on this. If now isn't a good time, no worries. If you still want to revisit later, you can rebook here anytime: [rebooking_calendar_link]\"\n\n### Email Companion\nSend email on Touch 1 with subject line referencing the missed appointment and including rebooking link.\n\n### Key Configuration\n- **Custom Value:** `{{custom_values.rebooking_calendar_link}}` — NOT `rebook_calendar_link` (wrong underscore/naming caused hours of debugging)\n- **Rebooking Calendar Setup:** Separate calendar named \"Discovery Call Rebook\" with:\n - 3-hour minimum booking notice\n - 15 max booking slots\n - Same availability as main calendar\n- **Business Hours Gate:** Use GHL time filter on wait actions to ensure SMS only sends 8am-5pm\n- **Do NOT remove contacts from all workflows** — no-show leads may still be valuable and enrolled in other nurture flows\n\n### Debugging Lessons Learned\n- Custom value naming is EXACT — `rebooking_cal_link` ≠ `rebook_calendar_link`\n- Always save before testing (no auto-save in GHL workflow builder)\n- Draft mode doesn't work for workflows with agent triggers — must be published\n- The GHL AI workflow builder sometimes inserts the wrong custom value tag — always verify manually\n","html":"

No-Show Recovery Workflow

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Trigger

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Pipeline stage moved to \"No Show\" (manually by sales rep after confirming they didn't attend and attempted double-dial)

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SMS Sequence (5-6 touches)

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Touch 1 — Immediate:\n\"Just tried calling about your appointment. Looks like we missed you. Grab a new time here: [rebooking_calendar_link]\"

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Touch 2 — 4 hours later:\n\"Still want me to walk through the site I built for your business? I can show you how it would bring in more jobs in about 10 minutes. Here's a link to pick a new time: [rebooking_calendar_link]\"

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Touch 3 — Next day (24 hours):\n\"If you're still interested in getting the site and automating your business, grab a time: [rebooking_calendar_link]\"

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Touch 4 — 48 hours:\n\"Quick check-in. Should I close this out or do you still want to see how this could bring in more jobs for you? If so, grab a time here: [rebooking_calendar_link]\"

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Touch 5 — 72 hours (final):\n\"Last message from me on this. If now isn't a good time, no worries. If you still want to revisit later, you can rebook here anytime: [rebooking_calendar_link]\"

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Email Companion

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Send email on Touch 1 with subject line referencing the missed appointment and including rebooking link.

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Key Configuration

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Debugging Lessons Learned

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